FAQs

Home of the Widest Select of
Service Manual Downloads

You can purchase the manuals in the following formats (some manuals are not available in all formats): 
Paper 
CD Rom 
Microfiche 
PDF Download (Full Service Manual)

When you order a PDF version of the manual, look for the product format "Download". After ordering, you will be able to retrieve your PDF by visiting your Personal Downloads page and clicking on the link corresponding to your document. 

PDF documents that are available for downloading immediately after ordering are marked with an   icon on the product search page.

If the manual was not available for immediate download, you will receive notification that the manual is available to download usually within 1 business day.

Yes, after selecting your items and clicking CHECKOUT, you will be put onto the LOGIN screen. Click the Not Registered Yet? Create a new Account button.

A service manual is what a technician will use to repair a unit, containing schematics, parts list, etc.

An owner’s manual is what a customer will receive in the box with instructions on how to operate the unit.

We have service manuals for almost every major brand! See for yourself-just go to our home page and browse.

TO SEARCH: Select the brand from the pull down menu (this is not necessary, but it will reduce the number of results), then input all or part of the model number without periods, hyphens (dashes) or spaces (i.e. for STR-DE915, enter STRDE915; for 626.928, enter 626928). If you do not find the model you are looking for, enter the model again, but with less information (i.e. CTC169, instead of CTC169PTV or enter the number without the suffix). If you still do not get any results, contact us by clicking  HERE and see if we can get the manual for you. 

TO BROWSE: Click the BROWSE BRANDS at the right side of the page, then select the brand you are interested in.

We sell for all major consumer electronic brands.

Payment is received either by credit card from our secure site or you can pay by check/money order. We also now accept paypal. If paying by check or money order, simply take the purchase price and add the appropriate shipping (see below).

  • Downloads cannot be purchased via check or money order.
  • For out of country orders, please make sure it is in US funds and drawn from a US bank.
 

Of course, but for service manuals only! Call 800-566-1363 and our friendly staff will assist you.

There is no S&H charge if you order a manual to be downloaded.

USA:
First Class Mail: $5.40
Priority: $8.00

CANADA:
First Class - cd roms: $7.00
First Class - paper: $15.00

OUT OF COUNTRY  

Orders are usually shipped out within 24 hours when ordered Sunday through Thursday. Friday orders received before 1:00 PM EST will usually be shipped that day. 

USA:
First Class Mail: Three to Seven Days
Priority: One to Three days.

CANADA:
First Class Mail: Three Days to Two Weeks
Global Priority: One to Two Days

OUT OF COUNTRY:
Air Mail: Three Days to Four Weeks

NOTE: There is no Saturday delivery for Fed Ex and Airbourne.

If the service manual is in our system and has the icon,  , you will may download the file immediately by visiting your Personal Downloads page by clicking on the MY DOWNLOADS tab at the top of the page. If the service manual is not in the system yet, it will take up to 24 hours if ordered Sunday through Thursday. Orders received on Friday may be sent on Friday or Monday.

The downloads will be in the industry standard, pdf. Almost every computer has the free Adobe Acrobat Reader already installed. If you do not have it, you can get it from www.adobe.com for free.

The downloads are all digital and the quality is equal, if not better than, the master. Also, we do not alter the schematics, meaning that if a schematic is a 3 foot schematic, it is not cut up to fit in a simple scanner. We utilize a large format scanner to scan in the larger schematics so the traces can be easily followed.

Yes, but quality depends on the equipment used.

After you receive confirmation that your manual is available online, you will have 14 days to download it. If after 14 days, email us and we will set up a new link.

The pdf files are rather large, but vary greatly between 1 meg and 50 meg. It is the user responsibility to make sure they have the capabilities to download the manual. However, if you are having trouble, we can work something out so you pay the difference

We stock over 130,000 manuals, so we must stock them in a separate warehouse. Also, we do not have the facilities that allow walk in customers.

The information is as supplied from the original manufacturer, but do guarantee that each will at the very least have the schematics and parts lists. Most manuals contain adjustments, pcb layouts, wiring diagrams, block diagrams, IC layouts, etc., but we cannot guarantee that all of them do.

We guarantee the quality of the service manual. We cannot guarantee the information, as we did not write most of the manuals. Some older paper manuals have some small tears or stains that will NOT affect servicing the unit, the manual cannot be returned in these instances unless the serviceability of the product is affected, such as a missing parts list or schematic.

Yes, our site utilizes the latest security to protect ALL of your information, not only your credit card number (if stored). We also use a purging system that will remove your credit card number if you have not ordered in 9 months.

The charge will appear as “The Treasure Chest Corp.” as this is our corporation name.

Yes, we utilize IP address geolocation to reduce fraud using this company, www.IPAddressLabs.com.

Under NO circumstances will we sell any of our client’s information. We are people here to and would not want us done to us. Any information supplied on our site will never be given or sold to any other company/individual.

We have contacts/suppliers for many brands and are successful in obtaining many manuals that we do not already stock. If a manual is needed that we do not stock, simply go to the CONTACT US LINK and send us an e-mail.

You will be charged shipping and handling for the paper manual and it will usually be sent out within 1 business day. You will also receive a separate e-mail with the link to download.

Most of the time, the main service manual will contain all the information needed as the supplement only contains minor changes. However, to make sure you get the most information, you can certainly order both.

Model numbers are usually either on the bottom or the rear of the unit or somewhere inside the case.

Yes, but we cannot offer support for these.

No, we only sell the service manuals.

At the sign in page, click on the PASSWORD HELP link.

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